30 Jul Decrease the Expense of Patient Statements by Increasing Upfront Payments
A frazzled mom walks into your pediatric clinic. She approaches the check-in desk, and your receptionist notices dark circles below wet eyes, red from crying, possibly even during the drive to the office. The screaming toddler on the mom’s hip is not so interested in disguising his anguish. He wails in pain as he tugs on his ear, not afraid to let the tears fall freely. Even those staff members behind the check-in desk, standing at the hallway scale, or walking a patient to an exam room can hear the little guy. After checking in the fidgety little boy, the receptionist sees...